CUSTOM ORDERS
Custom colorways and orders are possible! Please contact us at hello@launlosangeles.com to inquire about custom orders.
SAMPLES
We are able to provide samples of standard finishes and fabrics. Terrazzo samples require a shipping payment.
DAMAGE
If you find a defect or damage to your LAUN product please contact us within 48 hours of receipt of your item at hello@launlosangeles.com. Please keep all packaging and shipping items if it appears that damage occurred in transit.
SHIPPING
We ship worldwide and can arrange shipment with our carrier or a carrier of your choice.
RETURN POLICY
Our products are custom and made-to-order. Unfortunately, we are not able to accept returns or offer exchanges.
WARRANTY AND CARE
We warranty all LAUN items for one year against mechanical defects or technical failures. If you find an issue with your product please contact us at hello@launlosangeles.com and we will work to find a solution. Even as our products are designed to function outdoors, we cannot be held responsible for changes and patina to the surface of unsealed metals, damage caused by improper care or cleaning solutions, damage caused by exposure to weather or improper environmental conditions, damage caused by improper installation, damage caused by typical wear and tear including but not limited to scratches, dents, and stains.
We recommend cleaning your outdoor products at least every 6 months to maintain surface finish
Powdercoat Finish
Use a soft cloth with mild soap and water.
Rinse and dry thoroughly.
Do not clean with anything that will destroy plastics (i.e. paint thinner, certain solvents, etc...)
Raw Stainless Steel
Use a soft cloth with mild soap and water.
For more stubborn stains add a small amount of baking soda to warm water.
Rinse and dry thoroughly.
Outdoor Fabric
Please see the Perennials website for cleaning recommendations.
Terrazzo
Use soap, water and a soft rag. Do not use acidic or abrasive cleaners or anything with bleach or ammonia.